Friday, May 31, 2013

Should Managers Provide Free Café Rio Lunches? [An essay by Chelsea and Cassi]

Today at work my coworker and I decided we wanted free lunch. My boss told us that in order for this to happen we had to convince him. He also said that food was more important than customers (in jest, but we took it as truth) so we wrote the following proposal to convince him using the 5 paragraph persuasive essay format from elementary school. Who knew it would actually become handy in real life? ;)

Have you ever been sitting at a lonely desk in a front office building when suddenly your stomach begins to speak to you?  There’s a solution for this problem that will be addressed in the following paragraphs and it begins with a tortilla and ends with a “Thank you for choosing Café Rio”. Café Rio should be purchased for hungry customer service employees because they are hungry and food is a basic human right, they are hard workers, and a dessert of choice will be provided for the supplier of the Café Rio.
First of all, food is a basic human right. Depriving employees by not supplying free lunch may cause such symptoms as hunger, fatigue, hallucinations, angry outburst at customers and bosses, an overall grumpy attitude, and in severe cases, death. When faced with the options of supplying the food or not, it appears that the choice should be an easy one. Some may say that only providing free Café Rio for customer service employees is unfair to the other works in the warehouse. But we disagree. The nuances of customer service lend these employees to hold a level of digression that would keep there from being any issues with the warehouse workers in question.
Along with saving your employees from a painful death of starvation, providing Café Rio will also show your employees that you appreciate their hard work and uplifting manners. As opposed to the side effects mentioned above from hunger, the side effects of supplying Café Rio for hard working employees are overflowing with positive outcomes such as: faster resolution to customer service issues, a more enjoyable demeanor, and a happy, satisfied stomach. Rewarding these employees will encourage the continuation of hard work and perseverance through the hard times on the front line of communication with angry customers. As Steve Maraboli said, “A kind gesture can reach a wound that only compassion can heal.”
Finally, there is the issue of compensation. No favor should be asked without a plan of action from the receiver of the favor to reciprocate the gift of Café Rio. A suitable plan of action is that a dessert of the manager or bosses choice be made by the customer service representatives. This will satisfy the sweet tooth of the receiver as well as bring joy to his stomach and joy to those he shares the gift with.  The manager’s happiness will also brighten the day of the customer service representatives, bringing the cycle full circle. Opening up the gift options by letting the manager choose the dessert also shows the maturity and dedication to excellence of the customer service representatives.
In conclusion there are many reasons why the customer service representatives should receive free Café Rio. The main reasons are, the provision of food is a basic human right, providing free lunch will reward them for their hard work and insure more hard work in the future, and compensation will be given by way of baked goods of the manager’s choice. So as you sit and read these words, think back on a time when you were hungry and your stomach began to speak to you. What is it saying to you now? Free Café Rio for the girls it is!


p.s. We got Cafe Rio. Success.  

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